Integral High Class Quality Management System

The Integral Quality Management System contains an action oriented and a result measuring part. From 1 to 5 we will go through all the action steps you need to take as a responsible business owner. From 6 to 9 you are going to measure your results in many different aspects. Keep developing both aspects and your success is certain. And it is fun. In fact make sure it is fun.

1. Leadership. You need to develop a thriving vision, a touching mission and the values of your business and act as a model for a culture of excellence. This can mean that you contribute personally and actively to improvement-actions.

2. Business strategy and politics. Business politics and strategy are based on information from accomplishment-measurement, market-research, as well as the educational-oriented and creative activities. Keep an eye on the development-trends of the market including the activities of the competition and take your prospective costumers into account.

3. Employees. The knowledge and the competences of the employees are determined, developed and upheld. Employees are involved and are empowered to independent action. It is very positive to involve co-workers also in the development of the personnel-politics, strategies and plans.

4. Collaboration. The external partnerships and internal resources is well worth to plan and to manage in order to support the business-politics and strategy and the effectiveness of the business-processes. Develop and introduce financial strategies and processes like clear metrics.

5. Process organization. Products and services are produced, delivered and taken care of. Another value to your business is to entertain and deepen the customer-relationships. As a businessman, you must shape the processes in the organization including those key-processes that are necessary to realize company politics and your business strategy.

6. Customer specific results. These measuring results show how the customers perceive (for instance. on the basis of customer-surveys, focus-groups, supplier-evaluations) the business. Metrics concerning image altogether can be: - Attainability; - Communication; - Flexibility; - Pre-active behavior; - Reaction.

7. Staff specific results. This occasion is about measuring results, which show, how the co-workers perceive, on the basis of surveys, focus-groups, interviews, structured judgment-conversations, the business. You can measure factors of motivation like: - Career-development; - Communication; - Equal opportunity; - Participation.

8. Specific results concerning the society. Take metrics of these situations: Behavior as a responsible fellow citizen: - Announcement of information that is relevant for the community; - Effects on the local and national economy; - Relationship to decisive authorities; - ethical behavior.

9. Key-results. These measuring-results are the key results, which the business had planned. Information and knowledge: - Accessibility; - Integrity; - Relevance; - Timely availability; - Knowledge-communication.

Rundown: Moving from step 1 to 9 is the organic way of this growth process. An other option is start at that which "jumps" at you.

Article Source: http://www.rightbiz.com

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