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Linda Finkle's Articles

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Why we don’t hire effectively How you interview is important, whether you’re interviewing for rising stars in the company or just good, solid citizens for particular positions. However, it’s not as simple as just knowing what you’re looking for. You also have to be able to hire effectively; that means to know what you’re looking for and how to find it. Upselling Strategies: Don’t Leave Money on the Table What does it take to thrive as a sales professional or entrepreneur in today's competitive business world? How can you effectively show your customers the value you bring, sell them more of your service, build their loyalty and gain a competitive advantage? Find the keys to successful upselling! The Power of Internal Buy-in Your department isn’t the sales department of the company, but you frequently have to use sales skills. To get your department producing efficiently and effectively, youm ight have to sell your ideas to create buy-in. The Good, the Bad, and the Ugly of Workplace Friendships Workplace friendships may seem like an ideal arrangement at first blush. But once the honeymoon phase ends, a whole different picture may emerge. When workplace friends turn enemies, a company loses far more than camaraderie. A broken friendship can reduce productivity, cause infighting, and spread discontentment. The key is to know where to draw the line. The Art of Selling a Deadline The old adage is true, “Time is money, don’t waste it.” You’ve been given a project to pull together data from several departments within your organization. How can you convey the urgency and deadlines to someone in another department who isn’t directly affected by this project? Managing this challenge will be half the battle for you. Terminating Employees Respectfully Firing an employee is tough, and the territory comes with emotional fallout, but if it has to be done, you do both yourself and your business a great disservice by putting off the inevitable. Every company has to make tough decisions about staffing; it's the nature of business. However, if we forget that employees are people, with feelings, fears, concerns and families, we will simply dismiss them (both literally and figuratively). Taking a Small Business to the Next Level Taking a small business to the next level. An interesting concept. What exactly does that mean? "The next level" indisputably means something different to individual companies, but the core principals will most likely be the same. And what holds small business owners back from doing this? What may come as a surprise some is that money resources are not the only - or even the foremost - issue for these companies. Succession Planning: Your Company's Future Depends on It Succession planning is something every leader and organization talks about. On some level, every business owner knows that they need to have a succession process in place, yet very little attention is actually paid to developing a strong plan and implementing it. With an entire generation of Baby Boomer leaders looking towards their retirement, succession planning is becoming increasingly important to today's business world. Reengineer Specific Jobs Regularly examining all the positions within your company might just be the key to sucess. “Regularly” depends upon the company, size, growth, turnover, and many other factors. However, at a minimum, Merging Business with People When your company is planning a merger, communicate this information with your employees. Keeping major changes like a merger a secret only caters to the impending "rumor mill backlash". Learn what to communicate to your employees to limit the inevitable concerns. Mentoring: A Little Help Goes a Long Way Mentoring programs offer companies an efficient and economical way to manage and develop human assets. These programs can make an exceptional diffence to productivity, but they cannot make an individual want to excel or turn a company's potential around on a dime. To succeed, companies must learn to employ mentoring programs that make the most of limited resources. Managing change - focusing your attention on motivation When people are motivated, they are more productive and happier, and they'll be less likely to leave your organization. Learning that each employee motivates differently could be the key to sucess. Life Management Skills – is it possible to have a life and be a leader? Balance is more of a way of life, not a result one tries to achieve. Discover what causes us to be out of balance or "off". Keeping the Lines of Management Intact Cultivating a good manager takes finesse and experience. Key ingredients such as reliability, ability to make competent decisions and possess innate leadership qualities must be present in order to become a successful manager. If any of those ingredients is missing or is skewed in relation to the other, the combination can be reckless and create undesirable consequences down the road. Interviewing Doesn't Have To Be Difficult Learn how to interview effectively. You will learn the right combination of questions to use in order to find the right candidate for your company. Improving employee retention Look at how to improve employee retention by creating an environment that reduces stress while improving energy and morale. Growth Strategies for Businesses Growing your business can be a difficult and often frustrating process. No matter how talented, experienced, or proficient you are as a leader, business development may be draining your energy, funds, and desire to achieve the original plans you had for your company. Yet growing your business is a critical step in maximizing your company's potential and in revenue enhancement. So how do you achieve success? You need a growth strategy. Establishing Meaningful and Objective Performance Criteria Understanding that establishing criteria for successful performance is key to ensure that you get the performance you want. Learn to detemine the conditions for satisfaction in order to establish meaningful criteria. Effectively Managing Personal Issues at Work Everyone goes through personal issues of some sort during their lives. Lets face it, when major family/personal issues arise, your time and energy is going to be focused on resolving these difficulties. Often we think we are handling things jut fine, but we really arent. Developing Direct Reports - what's the point? Developing direct reports is more than simply creating performance objectives; it’s about creating development objectives for each employee. Learn to understand the difference between what they expect from an employee and this employee is currently delivering. Dealing With Tough Clients If demanding and negative clients are keeping you up at night, it's time to re-evaluate whether these clients are worth your aggravation. As a service provider you may be inclined to accept whatever business comes your way, but be careful as difficult clients come with their own set of hidden costs. Correcting Issues Before the Customer is Affected Every company has its problems but the one department whos problems immediately affect your customers is the customer service department. How can you effectively eliminate or deal with these problems by fully exploring and analyzing all aspects of problems you're experiencing will give you the perspective and the knowledge to handle the situation appropriately. Companies Want Results from Employees You want extraordinary results from your employees, but you also want to be seen as kind, caring managers. Learn how to balance your actions to create and effective work environment. Celebrating Failures What is the real "f" word? It's failure. We all want things to go perfectly - or what we perceive as perfectly. But the truth is, they don't, always. Trying new things creates the possibility of failure. In a business landscape where the message is predominantly that "Failure is Bad," it's no wonder that failure is perceived as a dirty word. Are Men Better Bosses than Women? Which gender makes the best boss? It's a frequently asked question in the workplace. Is it men or women who are superior as boss-material? Research notwithstanding, I don't actually think this is an "either-or" kind of question. It's really a question of what qualities make someone a successful boss, and even further how do we quantify success?
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