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"How Long Does It Take To Get A Business Going?" Question: What would you think of someone who said this to a five year old? "It's about time you start earning your keep! I want you to get out there and get a job so you can pay your share of the mortgage. And, while you're at it, here's the keys to the car". Doesn't make sense, does it? This person is either cruel, crazy, or out to lunch on the next planet over. This is exactly what many folks do to their new businesses. Are We There Yet? How To Create "Overnight Success" In Your Business. A person I admire has a very successful business. He's sharp, personable, funny, smart, and helpful. And, the products and services he provides are top-notch. He's sold thousands of them, and his business is operating at a level much higher than mine. Then he announced that he was celebrating three years in business. What! Only three years? How'd he get so far, so fast? Are We There Yet?" How To Create "Overnight Success" In Your Business. A person I admire has a very successful business. He's sharp, personable, funny, smart, and helpful. And, the products and services he provides are top-notch. He's sold thousands of them, and his business is operating at a level much higher than mine. Then he announced that he was celebrating three years in business. What! Only three years? How'd he get so far, so fast? Can Branding Ever Be Heart Centered? Sometimes the world delivers up vocabulary words that are just plain wrong. Painfully wrong. Words like "branding," which the world of marketing seems to love, but regular folks and cows just seem to hate. And it's because of how branding has often been used. Companies have done psychological studies on how to craft an environment that gets you to react in the way they want you to. It's like herding cattle into the searing-hot iron--ouch. Cookie Grandma's Secrets to a Unique and Powerful Business. Your business probably seems like many others. There are billyuns and billyuns of therapists, consultants, retailers, and healers. Yet, in order to make an impact and deeper connection with customers that is so necessary for a sustainable business, you need to distinguish yourself. However, just 'finding your voice' and 'developing your uniqueness' aren't often helpful strategies. Deciding whether or not to publish your prices. Your website is up, your services/workshops/products page is finished. So... do you publish your prices along with it? If you do, won't that scare people away? If you don't, won't people think you're hiding something? It's a lose-lose situation, it would seem. So, do your clients need to see your prices, or not? Does the cutting edge of social media really pay? So someone asks you: "What's your Twitter name?" And you look at them like they are a loony. Twitter? Huh? And then the next person asks you, "You blog, right? What's the URL?" Hold it. What happened? In the seeming blink of an eye, suddenly there's all this new so-called 'social media' on the web, and you know nothing about it. What's worse, is that everyone else seems to be there already. Grief- Your surprising tool for momentum Business momentum is when a series of "events" build upon each other, and multiply their efforts. It's when your business starts to have some steam of its own, and you get carried along for the ride. For instance, we had some February sunshine here in Portland, and I went bicycling. Each time I pedalled was an "event." But, that pedaling only creates momentum that carries me forward when I'm not peddling IF... Handling complaints without making things worse. The email comes, or the phone rings, and there's an absolute flood pouring right at you. "Hey, you didn't do what you said you would do. This didn't work as advertised. You goofed!" Yup, a complaint. Ahhh! A complaint?! But you poured your heart and soul into it, how could they complain? Then you take a breath, and you read what they're asking for, and you realize... they were right. You DID make a mistake. How being outnumbered will gain you raving fans. You're sitting in class, and the teacher at the front has just said something that doesn't entirely make sense to you. "You see, the world is flat. It's always been flat. And it always will be flat. Flat, flat, flat." The year is 1400 A.D., and you're thinking, "But, what if it isn't flat? What if it's round?" Do you stick your hand up and tell the teacher? How Do You Be Unique When What You Do Isn't Yours? You come off the freeway exit ramp, and bam, you're stuck behind a long line of cars at the stop sign, all wanting to turn left, the same way you want to go. Slowly, one by one, they go through the stop sign. You inch imperceptibly forward. Suddenly one of the cars peals off and goes right, instead of left. You're bored by this time, so you figure, what the heck--let's try it out. How productivity contributes to global warming and debt. There was an edge to my voice as I asked the question: "And so why haven't you finished what you promised to do?" I meant for it to come out nicer, more reasonable. But, it didn't. This is so often where we land, kerthunk, in business: are you getting it done, or aren't you? In the western world, we call this 'productivity' and we think it's a good thing. How the Silent Treatment Creates Customers Sooner or later you will have to ask someone to buy something from you. Whether you have a retail store, and a couple has been admiring an expensive couch for the last 20 minutes, or you are a consultant or coach who has just finished an initial conversation with a potential client, the question is waiting to be asked. "So, are you ready to buy?" How to avoid reader fatigue in your subscribers. There's some buzz I've been reading about in forums and on blogs about what's known as 'reader fatigue.' This is the condition that happens when you, as an individual, are confronted with sixteen hundred gazillion blogs, email newsletters, forums, and pdf downloads and you just get fed up with it. I can relate. Unfortunately, when you switch hats to being a business owner, suddenly you don't want to relate. How to avoid the funeral after a big breakthrough. Okay, forget all this organic growth stuff. Let's say you hit the big time, and suddenly dozens, hundreds, even thousands of people are flooding towards your business. Exciting, isn't it? Sure, exciting as a funeral. If your business isn't ready, this could be The End. It's easy to want to hit it big. But, the truth is, rapid expansion is the most dangerous time for any business. How to be Consistently, Creatively Productive. our business depends on your creativity. Your creativity in your marketing, in your product and service creation, and just in how you show up for your customers and clients. Without creativity, everything grows stagnant, you are unable to produce to meet deadlines, yours and others, and you begin to feel lifeless. And so does your business. And so do your profits. How to Choose a Business Name. As far as making first impressions go, it seems like your business name is right up there. So you've spent a lot of time soul-searching, brainstorming, sweating up the perfect business name. And then, when you do, what happens? How to Keep Big Opportunities from Tearing Down Your Business. "I love what you do. I want you to do project X, so we can reach a 1,000,000 people (or build that retreat center, etc.)" A few days ago I was reminded of this dynamic, when one of the current participants, using his newly-developed marketing message, started getting some pretty amazing results saying it to people. One of those results was a successful entrepreneur who shared his dream, and wanted to support him in "going big time." How to punish assistants for catastrophic mistakes You finally did it. You decided to hire an assistant, or a virtual assistant, or even a full-on employee, with payroll and everything. Yahooey! You've hit the big time now. You're business is sure to take off. And then your new assistant sends you an email, or leaves a voicemail, or comes to your office. "Uh... I made a bit of a mistake. I hope it's not too bad." But it is. It's a big mistake. How to stop being a piranha when you really need clients. In a recent Opening the Moneyflow class, we were discussing the balance between working on foundations and systems, and the need to get clients, like, now. As in 'now' thank you very much. Now, please? Clients? The need for cashflow in your business through having enough clients is profound. Paying the bills, keeping food on the table, and a roof over your head is no joking matter. How to use systems without turning into a heartless zombie. You can tell as soon as you pick up the phone before the other person has even said anything. That little silence, the clattering in the background, tells you that it's a telemarketer on the other end of the line, and there is nothing they have to say that is worth your precious time. With those experiences, it's easy to have strong opinions about using systems, and to avoid them like the plague in your own business. If you resist marketing, then you can be great "I've tried to market myself for years. I've worked with coaches, counselors and healers of all stripes. They all tell me I need to work through my resistance to marketing, and yet I still hate it." My heart was breaking. I was speaking with someone who had the seeds of an amazing business, one that had been limping along for years, never expanding beyond a small handful of dedicated and raving fan clients. Is this you? Is it okay not to give all your profit back to your clients? You finally made the leap and are getting paid a price that feels good. Except that it's itching the back of your neck, the back of your heart. You're uncomfortable. Next thing you know, you're working twice as hard, putting in extra hours, doing all kinds of extras for your clients. You're exhausted. And you only raised your prices 20%-- why is it that you feel like you're working -harder- than you were before you raised your prices? Is it okay to cancel if no one responds? You've planned the class. You've marketed it like all git-out. The early-bird deadline has come and gone. You're five days out, and you've got 3 people registered. The big question: Do you cancel? Losing business for want of "The Nudge." Our friend Erica called my wife and me to invite us to a holiday dinner. We couldn't go, because we already had plans that evening. But, when we hung up, we remembered that weeks and weeks ago we had decided to go to a show that her husband was involved in producing, but had never bought the tickets. We went online right then and bought 'em. This was an example of "The Nudge" even if it was inadvertent.
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