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WEBconference integrated with CRM According to the Forrester consulting firm, the WEBconference market has had a 28% annual increase in the last 5 years and this progression should continue until 2011, going from 700 million to 2,8 billions a year. Better known for its applications on the public WEBinar, the eMeeting applications should experience in themselves the strongest increase. WEBconference applications for service In many ways, the requests for technical assistance are symptomatic of the deficiencies in the users' training or the quality of the documentation they were given. WEBconference applications for sales The traveling time lost in getting to a prospect is expensive and not necessarily justified due to various reasons, such as when the prospect is insufficiently qualified or when the prospect's role in the acquisitions process is not clear. WEBconference applications for personnel Integration of new employees is a difficulty faced by many companies. The new additions are left to fend for themselves, hoping to learn directly in the arena. WEBconference applications for marketing Communications for marketing should play an essential role not only from a promotional point of view but also from the point of view of the generation of qualified prospects for their sales team. WEBconference applications for management It has been observed that it is becoming increasingly difficult to conciliate the agendas of the people managing the company in order to schedule the statutory meetings in conjunction with the workshops of the ongoing projects. Best practices for WEBinar The WEBinar is without any doubt the best known WEBconference application. Is an additional weapon for the marketing arsenal. Its objective is to identify suspects, people whom identify themselves and show an interest. Is left to qualify them to know if they are interesting for your company. The WEBinar is placed in the crossroad between marketing and sales. Best practices for eService The quality of the service is an essential condition to guarantee the clientele's satisfaction, deserve their loyalty and get references. This concerns the employees along with the partners of the distribution network. The service might be offered directly by an agent from the assistance center (Help Desk) or in free-service accessible 24 hours a day. Best practices for eSales The eSales is applicable to several stages of the sales process: in prospecting while in a WEBinar, in the occasion of a presentation, preparing a submission, the review of a proposition , the negociation of a contract and lastily for the coordination of a project and the client's satisfaction follow up. In the last case, we refer to is correct to call eMeeting. It is also a wonderful tool for commercial training for new representatives and partners in eLearning. Best practices for eLearning Let's say it, training for new employees is usually done "on the go", while their performance takes its time to show. Moreover, 80% of the accumulated knowledge of an enterprise is in the mind of its personnel and this knowledge leaves when the employee does. Consequently, the knowledge management and the sharing of the best practices are the major concerns of the continuing training and the coaching. This is the real challenge of the learning process in which participation is key.