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Is coaching the way to beat the threatened recession? With more news coming in every day about companies hitting the wall, it's fair to say that even if we manage to escape a full-blown recession, it's going to be a pretty bumpy ride for the next few months, if not years... Stuart learns that micromanaging spells disaster! Stuart had built up his electrical contracting company over five years - and was disappointed to find that the staff he had recruited did not seem to share his enthusiasm for the job. I asked Stuart to describe his company structure - and it became clear that right from the early days, he had been planning for the future. Casting his mind back... Pete learns to make a relationship - Not a sale! Pete had worked in sales for the last five years - but in spite of his extensive experience, he was convinced that he still had a lot to learn. Apart from his innate sense of curiosity - which had often got him into trouble at school - Pete particularly wanted to know why some of his colleagues were consistently viewed as the company's "superstars"... Brett learns he can't afford the luxury of undercharging! Brett was in a quandary. He had been running his sales and marketing consultancy for nearly three years - and while he wouldn't describe himself as successful, he had just about managed to keep his head above water... Kathy learns how to get the best out of staff she's "inherited"! Kathy, an admin manager with a large manufacturing organisation, was at her wit's end. In the main she loved her job, but just recently she'd 'inherited' two staff from another department and they were making her life unnecessarily difficult... Getting negative with negative people guarantees negative results! Mary was the office manager for a large construction company - and with her keen eye for detail, she ran a tight ship. She had the respect and loyalty of both her employer and her staff - but when her boss cajoled Mary into taking on his daughter Bianca for a university work placement, things rapidly began to slide downhill...