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Ricky Nowak's Articles

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The Corporate Parent Have you ever wondered why some family outings are just more stressful than others and those special children in your life who usually make your heart sing now just makes you want to cry? Or sometimes their playful antics and sense of humour when in a public place seems to have simply passed its “amuse by date” and you no longer feel like laughing – either at home or in public? Well, if you are anything like me, you would be nodding by now! Master Presenters Use Stories to Add Impact and Drama Using drama is an effective way of adding another dimension to your presentations. Those dimensions include timing, props, movement, voice work and interaction with the audience. It means trusting the silences between words and action and allowing an emotional connection to happen for you and the audience. This dramatic effect can be astounding as it gives an audience time to process, think, and respond. Customer Service is No Accident It’s true that the buck stops with the leader of an organization, but when the buck stops because the customer stops walking in the door, it can be a little too late to start asking why they’re going to our competitors, not renewing contracts, or worse still not wanting to do business with us again. But go on, be brave ASK your customers what they think – they will still respect you in the morning… Converting Casual Contacts into Business Contracts Frankly, most professionals don’t give a damn about how to network, because they try and sell who they are and what they do based on past success - assuming this will open doors and business. However by selling rather than marketing, many people just simply walk away with no benefit or potential outcome. Consequently events become nothing short of boring and a general waste of time. I can see you nodding. Chairman of the Bored...It's Your Choice If you’ve noticed people not only looking at their watches but shaking them during one of your meetings it’s time to consider the following strategies to wake up and engage the hearts and minds of your staff and family members! There is no compromise on professionalism when delivering information in a meeting these days. Expectations of content, accuracy and accountability are high and people demand to be enlightened and informed – rightly so. Beat the Workplace Bully at their own Game ...but Don’t Make Him or Her a Loser While these statistics may disturb you, they may not surprise you – the sting of the bully goes deep and most of us either know someone who has been bullied or have been bullied themselves. Ask anyone who has been bullied and their description usually includes words such as “torturous, destructive, cruel and devastating.” I guess it doesn’t really matter how you describe it - it is the cruelty of it that people don’t forget..