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Create a Survey that Works When you create a survey, focus on creating one that is as unbiased as possible, recognizing that the fairer the survey, the better the data, and the better the data, the better the decisions you'll make. Case Studies and Business Communication Case studies are a special type of business communication; they help us understand real-life decisions, and are a useful resource for persuasion and education. Add one or more to your business communication toolbox. Communicate, to Build Cohesive Teams Good communication is always a cornerstone of any team building effort. And, in this article we follow the connections, from communication to cohesiveness, and from cohesiveness to team building. Management Responsibility for Workplace Communication How is good communication at the place you work? Effective workplace communication is only possible when mechanisms exist to move information both up and down within the organization, and management must take responsibility for establishing and maintaining those mechanisms. Good & Bad Speech Openings Consider audience responses to your speech openings, and never address your audience as a monolithic group; always address it as a collection of individuals. Bottom line: avoid both "Ladies and gentlemen..." and "Hello everyone..." (and similar speech opening variations) unless you have good and specific reasons. Effective Introductions: A Speaking Tip Introducing a speaker can be a manageable challenge. And you can meet that challenge by focusing on the speaker, not yourself, by establishing a link between the speaker and audience, and by smoothly getting the speaker to the lectern or podium. Nonverbal Communication through Body Language Find out how body language revealed the true values of business students; learn about the unconscious (and sometimes conscious) signals we give off about our moods and emotions. Good Questions for Effective Communication One form of effective communication is the concise question. And, you'll be better able to ask concise questions if you know what kind of information you want, stay focused on one issue at a time, and listen as carefully as you speak. Effective Communication: It's the Response that Counts Aim for effective communication by following seven steps listed here, steps that push us to consider reader and listener responses. When we focus on those responses, we're more likely to get the results we want.