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Tim Knox's Articles in E-mail

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Don't Fall For The Latest Internet Identity Theft Scam Q: I use PayPal to accept credit cards for my online collectibles business. I recently received an email that my PayPal account was going to expire in five days if I didn't click a link in the email and give them my PayPal account information. Being naturally paranoid I decided not to give this information and I'm happy to say that my PayPal account did not expire. Was this a scam? -- Brenda A. A: Be thankful that your paranoia kicked in, Brenda, because you were about to... What Do Your Business Emails Reveal About You? I am a huge fan of email. In fact, if you do business with me the bulk of our communication will not be through the telephone, but via email. Email is quick. Email is convenient. Email takes less time than long-winded telephone conversations. Most importantly, email gives me an electronic record of my communications with clients, employees, partners, and vendors; which makes it easy for me to refresh my quickly-aging memory by easily referring back to our electronic conversat... Please Don't Buy Anything From Me This has been an interesting week. My company has thousands of customers around the world, so my team and I are used to dealing with customer support issues and do everything possible to make sure every customer gets exactly what they paid for. And 99.999% of the time our customers are extremely happy. Then there is that other .001%... This week I had one customer threaten to hunt be down and shoot me like a dog. Another said that if she could get her hands ar...