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Tony Jacowski's Articles in Customer Service

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  • Six Sigma And The Customer
    With all the talk on processes and projects, it is easy to forget that Six Sigma focuses on the end result: the customer. Here's how to put the focus back on the customer in your pursuit of Six Sigma implementation.
  • Customer-Supplier Relationships For Lean Six Sigma
    In their zeal to garner more business, many suppliers accept customer mistakes as part of the job and go about dealing with them in their own way, which results in additional costs to both. Lean Six Sigma can be used to help to alleviate this problem.
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